KAGAJ DIGITAL RETAIL

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Our Promise

We handle your data with respect, ensuring privacy and security at every step of your journey with us.

PRIVACY POLICY

Effective Date: [Insert Effective Date]

KAGAJ DIGITAL RETAIL

Business Name: KAGAJ DIGITAL RETAIL
Address: GALA NO.2, THAKKAR COMPOUND, PUMP HOUSE, WESTERN EXPRESS HIGHWAY SERVICE ROAD, ANDHERI EAST, Mumbai Suburban – 400093, Maharashtra, India
Contact Number: 9867621717
Email: kagajdigitalretail@gmail.com

1. Introduction

KAGAJ DIGITAL RETAIL (“Company,” “we,” “our,” or “us”) values the privacy and security of every customer, visitor, and user who interacts with our business, website, communication channels, WhatsApp Business account, Rich Communication Services (RCS) messaging platform, and related digital services.

This Privacy Policy explains how we collect, use, process, store, share, and protect personal information when users interact with KAGAJ DIGITAL RETAIL.

We are committed to handling personal information responsibly and transparently while complying with applicable laws and industry standards, including:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Digital Personal Data Protection Act, 2023 (where applicable)
  • Consumer Protection Act, 2019
  • Meta Business Messaging Policies
  • WhatsApp Business Platform Policies
  • Google RCS Business Messaging Policies
  • Applicable telecom and regulatory requirements

By accessing our services or communicating with us, you consent to the practices described in this Privacy Policy.

2. Information We Collect

KAGAJ DIGITAL RETAIL may collect various categories of information depending on how users interact with our services.

A. Personal Information

We may collect:

  • Full name
  • Mobile number
  • Email address
  • Billing information
  • Shipping information
  • Business information (if applicable)
  • Communication preferences
  • Customer support records

B. Device Information

When users access our website or digital platforms, we may automatically collect:

  • Device type
  • Device identifiers
  • Browser type
  • Operating system
  • Language settings
  • Internet Protocol (IP) address
  • Time zone settings

C. Usage Information

We may collect information relating to:

  • Website visits
  • Pages viewed
  • Products viewed
  • Purchase history
  • Communication history
  • Customer service interactions
  • Marketing engagement

D. Cookies and Tracking Technologies

We may collect information through:

  • Cookies
  • Pixel tags
  • Web beacons
  • Analytics tools
  • Session identifiers

These technologies help improve performance, security, and user experience.

E. Message Data

When communicating through WhatsApp or RCS, we may collect:

  • Mobile numbers
  • Messaging timestamps
  • Delivery status information
  • Read receipt information (where available)
  • Conversation history
  • Support requests
  • Customer responses

We do not intentionally collect unnecessary personal information through messaging channels.

3. Purpose of Data Collection

KAGAJ DIGITAL RETAIL collects information for legitimate business purposes including:

  • Providing products and services
  • Processing orders
  • Managing customer relationships
  • Delivering support services
  • Improving user experience
  • Sending transactional notifications
  • Managing communications
  • Preventing fraud
  • Maintaining platform security
  • Fulfilling legal obligations
  • Conducting analytics and performance monitoring
  • Delivering WhatsApp and RCS communications

We collect only information reasonably necessary for these purposes.

4. Consent for WhatsApp & RCS Data Processing

Where required by law, KAGAJ DIGITAL RETAIL obtains user consent before sending promotional communications through:

  • WhatsApp Business Messaging
  • Rich Communication Services (RCS)
  • SMS
  • Email communications

By voluntarily providing a mobile number and engaging with our messaging services, users acknowledge and agree that:

  • Messages may be delivered through Meta’s WhatsApp Business Platform.
  • Messages may be delivered through Google-supported RCS infrastructure.
  • Telecom operators may participate in message routing and delivery.
  • Communication records may be retained for compliance and service purposes.

Users may withdraw marketing consent at any time by contacting us or using available opt-out mechanisms.

Withdrawal of consent does not affect prior lawful processing.

5. Legal Basis for Processing

KAGAJ DIGITAL RETAIL processes information based on one or more of the following legal grounds:

Consent

Where users voluntarily provide consent for communications or data processing.

Contractual Necessity

To fulfill orders, provide services, or perform obligations arising from customer transactions.

Legal Compliance

To comply with applicable laws, regulations, governmental requests, and regulatory obligations.

Legitimate Business Interests

For:

  • Customer support
  • Fraud prevention
  • Service improvement
  • Security monitoring
  • Business operations

provided such interests do not override user rights.

6. How We Use Collected Data

Information collected by KAGAJ DIGITAL RETAIL may be used to:

Service Delivery

  • Process transactions
  • Deliver products
  • Provide customer support
  • Respond to inquiries

Communication

  • Send order confirmations
  • Provide delivery updates
  • Send service notifications
  • Manage customer conversations

WhatsApp & RCS Messaging

  • Deliver transactional notifications
  • Provide customer assistance
  • Send account-related updates
  • Send marketing messages where consent exists

Security

  • Detect fraud
  • Investigate abuse
  • Prevent unauthorized access
  • Protect business systems

Analytics

  • Improve website performance
  • Enhance customer experience
  • Evaluate service effectiveness
  • Understand customer preferences

7. Data Retention & Deletion

KAGAJ DIGITAL RETAIL retains information only for as long as reasonably necessary to:

  • Provide services
  • Meet contractual obligations
  • Resolve disputes
  • Maintain business records
  • Comply with legal requirements

Retention periods may vary depending on:

  • Nature of data
  • Legal obligations
  • Regulatory requirements
  • Operational needs

When information is no longer required, we take reasonable steps to:

  • Delete data
  • Anonymize records
  • Securely dispose of information

subject to applicable legal retention obligations.

8. Data Sharing with Third Parties

KAGAJ DIGITAL RETAIL does not sell personal information.

However, information may be shared with trusted third parties when necessary.

Meta Platforms

Information associated with WhatsApp communications may be processed through Meta-operated infrastructure.

Meta may process information according to its own policies and legal obligations.

Google and RCS Service Providers

Information related to RCS messaging may be processed through Google and participating communication providers.

Telecom Operators

Telecommunication providers may process message routing information necessary for delivery.

Payment Providers

Payment-related information may be processed through secure payment processors.

Technology Service Providers

We may use vendors that assist with:

  • Hosting
  • Analytics
  • Customer support
  • Security monitoring
  • Communication infrastructure

All such providers are expected to maintain appropriate safeguards.

Legal Requirements

We may disclose information when required by:

  • Court orders
  • Government requests
  • Regulatory authorities
  • Law enforcement agencies

or where disclosure is necessary to protect legal rights.

9. Security Measures & Encryption

KAGAJ DIGITAL RETAIL implements commercially reasonable security safeguards designed to protect information against:

  • Unauthorized access
  • Accidental disclosure
  • Misuse
  • Loss
  • Destruction
  • Alteration

Security measures may include:

  • Access controls
  • Password protection
  • Encryption technologies
  • Secure servers
  • Monitoring systems
  • Employee confidentiality obligations

While we strive to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

Users acknowledge and accept this inherent risk.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies for:

  • Authentication
  • Security
  • User preferences
  • Website functionality
  • Analytics
  • Performance monitoring

Users may control cookies through browser settings.

Disabling certain cookies may affect website functionality and user experience.

Third-party analytics providers may also place cookies in accordance with their own privacy practices.

11. Data Transfer & Storage (India-Based)

KAGAJ DIGITAL RETAIL primarily stores and processes information within India.

However, certain service providers, communication platforms, and infrastructure partners may process data in other jurisdictions where legally permitted.

When cross-border transfers occur, we seek to ensure reasonable safeguards are maintained consistent with applicable laws and contractual obligations.

Users acknowledge that digital communications may involve processing through global technology infrastructure.

12. User Rights

Subject to applicable law, users may have rights regarding their personal information.

These rights may include:

Right of Access

Users may request information regarding personal data maintained by KAGAJ DIGITAL RETAIL.

Right of Correction

Users may request correction of inaccurate or incomplete information.

Right of Deletion

Users may request deletion of personal information where retention is no longer necessary.

Right to Withdraw Consent

Users may withdraw previously granted consent for certain processing activities.

Right to Restrict Processing

Users may request limitations on certain processing activities where legally applicable.

Requests may be submitted using the contact details provided in this Privacy Policy.

Reasonable verification may be required before processing requests.

13. Policy for Children

Our services are not intentionally directed toward children under 18 years of age.

We do not knowingly collect personal information from minors without appropriate legal authorization.

If we become aware that information relating to a child has been collected without proper authorization, we will take reasonable steps to remove such information.

Parents or guardians who believe a child has provided personal information may contact us immediately.

14. Updates to Privacy Policy

KAGAJ DIGITAL RETAIL reserves the right to update, modify, or revise this Privacy Policy from time to time.

Changes may be made to:

  • Reflect legal developments
  • Improve transparency
  • Address operational changes
  • Meet regulatory requirements

Updated versions will be posted through appropriate channels.

Continued use of our services after updates constitutes acknowledgment of the revised Privacy Policy.

Users are encouraged to review this Policy periodically.

15. Governing Law (India)

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.

Nothing in this Policy limits rights that may be available under applicable consumer protection or data protection laws.

16. Contact Information

For privacy-related inquiries, data requests, compliance concerns, consent withdrawal requests, complaints, or other matters relating to personal information, please contact:

KAGAJ DIGITAL RETAIL

Address: GALA NO.2, THAKKAR COMPOUND, PUMP HOUSE, WESTERN EXPRESS HIGHWAY SERVICE ROAD, ANDHERI EAST, Mumbai Suburban – 400093, Maharashtra, India

Phone: 9867621717

Email: kagajdigitalretail@gmail.com

By using our website, services, WhatsApp communications, RCS messaging channels, and associated digital platforms, you acknowledge that you have read, understood, and accepted the practices described in this Privacy Policy.

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