KAGAJ DIGITAL RETAIL

TERMS & CONDITIONS

Effective Date: [Insert Effective Date]

KAGAJ DIGITAL RETAIL

Business Name: KAGAJ DIGITAL RETAIL
Address: GALA NO.2, THAKKAR COMPOUND, PUMP HOUSE, WESTERN EXPRESS HIGHWAY SERVICE ROAD, ANDHERI EAST, Mumbai Suburban – 400093, Maharashtra, India
Contact Number: 9867621717
Email: kagajdigitalretail@gmail.com

1. Introduction

Welcome to KAGAJ DIGITAL RETAIL (“Company,” “Business,” “we,” “our,” or “us”).

These Terms and Conditions (“Terms”) govern access to and use of our website, digital platforms, mobile services, communication channels, WhatsApp Business communications, Rich Communication Services (RCS), customer support systems, online transactions, and any products or services offered by KAGAJ DIGITAL RETAIL.

By accessing, browsing, registering, purchasing, subscribing to, or otherwise using our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with any provision of these Terms, you must immediately discontinue use of our services.

These Terms are intended to comply with applicable Indian laws, including but not limited to:

  • Information Technology Act, 2000
  • Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules
  • Indian Contract Act, 1872
  • Consumer Protection Act, 2019
  • Applicable data protection and telecommunications regulations
  • Meta Platform Policies
  • WhatsApp Business Messaging Policies
  • Google RCS Business Messaging Policies

2. Definitions

For the purpose of these Terms:

Account means a registered profile created by a user.

Customer means any individual, business, entity, or organization using our services.

Content means text, images, graphics, software, videos, logos, trademarks, messages, communications, and other materials.

Platform means our website, application, communication channels, APIs, messaging systems, and digital services.

Services means all products, digital solutions, messaging services, retail services, support services, and communication facilities offered by KAGAJ DIGITAL RETAIL.

User means any person accessing or using the services.

WhatsApp Services means communications delivered through WhatsApp Business APIs or related Meta platforms.

RCS Services means communications delivered through Rich Communication Services channels supported by Google or telecom operators.

3. Acceptance of Terms

By accessing or using any service provided by KAGAJ DIGITAL RETAIL, you represent and warrant that:

  • You have legal capacity to enter into binding agreements.
  • You are at least 18 years of age or have obtained lawful parental or guardian consent.
  • You will comply with all applicable laws and regulations.
  • You accept these Terms in full.

Your continued use of our services constitutes ongoing acceptance of these Terms and any future modifications.

4. Description of Services

KAGAJ DIGITAL RETAIL provides retail and digital business services, including but not limited to:

  • Retail product sales
  • Customer communication services
  • Online inquiry handling
  • Promotional messaging
  • Order confirmations
  • Customer support
  • WhatsApp communication services
  • RCS communication services
  • Business notifications
  • Transactional updates
  • Marketing communications where consent has been obtained

We reserve the right to modify, suspend, discontinue, or expand any service at any time without prior notice.

5. Eligibility

Users may access our services only if they:

  • Are legally competent under applicable law.
  • Provide accurate and complete information.
  • Do not use services for unlawful purposes.
  • Have not been previously restricted or suspended by KAGAJ DIGITAL RETAIL.

We may refuse service at our sole discretion where eligibility requirements are not satisfied.

6. Account Registration

Certain services may require account registration.

Users agree to:

  • Provide accurate registration details.
  • Maintain updated account information.
  • Protect login credentials.
  • Notify us immediately of unauthorized account access.
  • Accept responsibility for activities occurring under their account.

KAGAJ DIGITAL RETAIL shall not be liable for losses arising from unauthorized account usage resulting from user negligence.

7. User Responsibilities

Users agree that they shall not:

  • Violate applicable laws.
  • Submit false information.
  • Impersonate any person or entity.
  • Transmit harmful software.
  • Engage in fraudulent conduct.
  • Distribute spam.
  • Interfere with platform operations.
  • Circumvent security systems.
  • Use services for illegal marketing.
  • Infringe intellectual property rights.

Users remain solely responsible for all activities conducted through their accounts.

8. Payment & Billing Terms

Where applicable, users agree to pay all charges associated with purchased products or services.

Payments may be processed through authorized third-party payment providers.

Users acknowledge that:

  • Prices may change without notice.
  • Taxes may apply as required by law.
  • Payment authorization is required before order completion.
  • Incorrect billing information may delay services.

Failure to complete payment may result in suspension or cancellation of services.

Refund eligibility shall be governed by our applicable refund policies and consumer protection obligations.

9. Subscription Renewal & Termination

Where subscription-based services are offered:

  • Subscriptions may renew automatically unless cancelled.
  • Users may discontinue renewal in accordance with applicable cancellation procedures.
  • Fees already paid may be non-refundable except where required by law.

KAGAJ DIGITAL RETAIL may terminate subscriptions if:

  • Terms are violated.
  • Fraud is suspected.
  • Payment obligations remain unpaid.
  • Regulatory requirements necessitate suspension.

Termination does not waive accrued obligations or liabilities.

10. Use of WhatsApp Official API & RCS

KAGAJ DIGITAL RETAIL may communicate with customers through:

  • WhatsApp Business Platform
  • Meta Business Messaging Services
  • Rich Communication Services (RCS)
  • Telecom-supported business messaging systems

Users acknowledge and agree that:

  • Messaging services operate through third-party infrastructure.
  • Message delivery depends on external providers.
  • Users must provide valid contact information.
  • Consent may be required before promotional communications.

All communications shall be subject to:

  • Meta Business Policies
  • WhatsApp Business Messaging Policies
  • Google RCS Business Messaging Policies
  • Telecom regulatory requirements

Users shall not misuse communication channels or engage in prohibited messaging activities.

11. Message Delivery & Compliance Policy

KAGAJ DIGITAL RETAIL strives to ensure reliable communication delivery.

However:

  • Delivery cannot be guaranteed.
  • Delays may occur.
  • Third-party outages may affect service availability.
  • Telecom restrictions may impact messaging.

Users agree not to use our messaging systems for:

  • Spam
  • Harassment
  • Fraud
  • Illegal promotions
  • Misleading communications
  • Unauthorized marketing

We reserve the right to block communications that violate applicable policies or regulations.

12. Intellectual Property Rights

All intellectual property associated with KAGAJ DIGITAL RETAIL is owned by or licensed to the Company.

Protected materials include:

  • Logos
  • Trademarks
  • Brand names
  • Website content
  • Product descriptions
  • Graphics
  • Designs
  • Software
  • Databases
  • Marketing materials

Users may not:

  • Copy
  • Modify
  • Reproduce
  • Redistribute
  • Reverse engineer
  • Commercially exploit

any proprietary material without prior written authorization.

Unauthorized use may result in legal action.

13. Confidentiality

Users may receive confidential information relating to KAGAJ DIGITAL RETAIL.

Such information shall not be:

  • Disclosed
  • Shared
  • Distributed
  • Published
  • Used for competitive purposes

without prior written consent.

Confidentiality obligations survive termination of services.

14. Disclaimer of Warranties

Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, KAGAJ DIGITAL RETAIL disclaims all warranties including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Continuous availability
  • Error-free operation
  • Uninterrupted performance

We do not guarantee that services will always be secure, timely, or free from technical issues.

15. Limitation of Liability

To the fullest extent permitted under applicable law, KAGAJ DIGITAL RETAIL shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of revenue
  • Loss of profits
  • Loss of data
  • Business interruption
  • Reputational losses

arising from use of or inability to use our services.

Where liability cannot be excluded by law, our aggregate liability shall be limited to the amount paid by the user for the relevant service during the preceding twelve months.

16. Indemnification

Users agree to indemnify, defend, and hold harmless KAGAJ DIGITAL RETAIL, its owners, employees, affiliates, contractors, and representatives from claims, liabilities, damages, losses, costs, and expenses arising from:

  • Violation of these Terms
  • Misuse of services
  • Regulatory violations
  • Intellectual property infringement
  • Fraudulent conduct
  • Unauthorized communications

This obligation survives termination of the relationship.

17. Governing Law (India)

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.

Parties agree to attempt amicable resolution before initiating formal legal proceedings.

18. Changes to Terms

KAGAJ DIGITAL RETAIL reserves the right to amend, update, or revise these Terms at any time.

Changes may be published on our website or communicated through available channels.

Continued use of services after modifications constitutes acceptance of the revised Terms.

Users are encouraged to review these Terms periodically.

19. Contact Information

For questions, complaints, legal notices, compliance matters, privacy concerns, or support requests, please contact:

KAGAJ DIGITAL RETAIL

Address: GALA NO.2, THAKKAR COMPOUND, PUMP HOUSE, WESTERN EXPRESS HIGHWAY SERVICE ROAD, ANDHERI EAST, Mumbai Suburban – 400093, Maharashtra, India

Phone: 9867621717

Email: kagajdigitalretail@gmail.com

By using our services, website, WhatsApp communications, RCS messaging services, and related platforms, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.